We ship our tea worldwide directly from our warehouse in Georgia - Samtredia. We ship all of our orders with a tracking number and signature confirmation upon delivery. Please take into consideration that the system needs time - couple of days to show the location of your package. Buyers are responsible for any customs and import taxes that may apply.

Our partner in Georgia is Trackings.ge, which is one of the most developed and technologically advanced logistics companies in Georgia, offering fast courier services and a network of delivery points throughout Georgia.

Standard delivery is carried out with the following terms in Georgia:

Ø  Tbilisi: delivery on the second calendar day

Ø  Rural areas and districts: delivery in 2–3 calendar days

Ø  Minimum delivery price throughout Georgia starts from 7 GEL

System services:

• 📲 Real-time status monitoring

• ✉️ SMS and Email notifications to users

• 📈 Detailed statistics and SLA reports

• 🔌 API integration for automatic order creation and management

• 🖨️ Label printing directly from the system

• 🗂️ Full archive of shipments and search function

🌐 System link: www.trackings.ge

Additional services

• Two-time visit - free of charge

In case of failure to deliver the parcel, the parcel is returned to the warehouse, the defect is eliminated and the courier is re-issued.

• Redirection of undelivered parcel to the service center - additional 15% of transportation

• Return of undelivered parcel - additional 40% of transportation

Shipping policy for the European countries and USA

Aramex Georgia is our partner to ship your products from Georgia to the European countries or North America, that offers a cost effective, reliable, timetabled courier service, backed up by the latest innovative technology and real-time track and trace facilities.

For additional information please find our shipping policy below.